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Supervise the Administration of the Cemetery Operations Departments in accordance with Company policy, and state and federal regulations; and by using skills and experience in business management, business development, risk management, quality assurance, human resource development, leadership, and professional development to provide excellent service to every customer.
Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations.
Monitor expenses and capital expenditures for assigned cost centers & capital projects within approved guidelines and provide detailed information for analysis as necessary.
Monitor areas of responsibility to assist in providing a high level of customer service necessary to achieve a JD Power rating that is in line with targeted goals. Assist leadership team in the development of analytical tools to proactively assist in the identification of service performance trends and assist in the development of enhancement measures as necessary. Review JD Powers Data to assign follow up of Visitor concerns and Employee improvement. .
Supervise the Cemetery Administration Coordinator
Maintain effective policies, procedures and internal controls for all areas of responsibility.
Understand and achieve annual SMART goals applied to each area.
Monitor Associate attendance, maintain thorough attendance records and supporting documentation, and advise supervisors before staff reaches attendance disciplinary action.
Monitor and evaluate the ongoing operational and maintenance cost for the cemetery including, but not limited to, our fleet, equipment, facilities, grounds, and supporting services.
Create, monitor, and evaluate productivity and quality assurance matrices and take the necessary action along with the Cemetery Operation Management team to continuously improve results.
Document current and future state policies and processes that result in improved safety, customer service and/or productivity.
Maintain and update the Cemetery Policies and Procedures handbook and ensure acknowledgement from all active associates
Create and maintain reporting that includes, but is not limited to, grave repair aging and cycle time, marker installation cycle time, Witness backfill & distribution of interment scheduling, Quality Assurance performance, associate productivity, quarterly tailgates, and overall grounds maintenance.
Maintain Cross Function Departmental relationships to continuously improve results
Take appropriate management action to remain current with and to ensure compliance with all applicable company policies, and laws and regulations pertain to the cemetery operation’s group and our grounds and facilities.
Take appropriate management action to prevent personal injury or financial loss by maintaining strict compliance with Federal, State, and Local regulations.
Assist in ensuring that financial decisions are made according to budget targets, and are made in consultation with each affected party to provide a solid basis for success.
Assist in the training of Dignity University instructor led trainings for the Cemetery Operations Department
Assist Director to identify topics, produce content and maintain records of daily, monthly and adhoc staff and leadership meetings.
Champion the Company’s strategic goals by understanding them, articulating them, and collaborate with Operations Management to achieve those goals.
Consistently model Company values of integrity, teamwork, communication, compassion, and creativity.
Align department goals and activities with the Company goals.
Actively participate and contribute in cross-functional dialogue to improve customer service, increase productivity and profitability.
Actively participate in and promote Town Hall meetings for improved employee communications.
Consistently demonstrate a high level of critical thinking when providing solutions to business issues.
Maintain a positive working relationship with co-workers.
Promote a safe work environment for all employees.
Establish and maintain clear written job expectations, procedures, and quality service guidelines for Cemetery Administration as necessary.
Provide constructive feedback and positive recognition when appropriate.
Take appropriate written corrective action when required.
Demonstrate active support for senior management and the Company in meetings, in training, and in one-on-ones.
Actively participate (minimum of 8 hours weekly) in the field assisting others to consistently evaluate current procedures and recommend safety and efficiency enhancements.
Work with the Director of Cemetery Operations to set professional development goals and schedules. Ensure that seminars, classes, and other professional development opportunities are aligned with Company strategy; and that they contribute to job satisfaction and personal growth. Participate in community organizations and events that promote Rose Hills and that are aligned with the Company community relations plan.
Experience and Education
Four years or more of previous business management experience
B.S. degree in Business Administration preferred, or equivalent
Advanced analysis capability
Advanced level skill using of MS Excel
Advanced presentation skills using MS PowerPoint
Advanced level skill using MS Word
Valid CA Driver’s License
Public speaking skill
Demonstrated skill in achieving operation goals
Knowledge of policy development, EEO, and CalOSHA regulations
Networking throughout the community
Excellent oral and written English communication skills
High level of critical thinking and problem solving
Knowledge of Rose Hills Park Rules & Regulations
Good interpersonal skills to relate well with people at all levels
Postal Code: 90601
Category (Portal Searching): Cemetery Maintenance
Job Location: US-CA - Whittier
Req ID: Req.87153
Position Type: Full time
Who we are. What we do.
We are North America’s largest provider of funeral, cremation and cemetery services. We are more than 20,000 dedicated individuals, who proudly serve our community, provide caring assistance to families in need, and honor veterans and public servants.
We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. For us, there is no greater responsibility than honoring and preserving the story of one’s life.
"SCI” refers to Service Corporation International and its affiliates.
Equal Opportunity Employer, M/F/D/V