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Patrol Supervisor | SCI Jobs

Job Information

SCI Shared Resources, LLC Patrol Supervisor in Whittier, California

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Provide safety, patrol services, and timely information to the public and to employees by using patrol services or law enforcement skills. Work with Contract Security provider to ensure the safety and security off all Associates and Visitors on campus.

Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations.

  • Provide high level of customer service, safety, patrol services, and information to visitors and employees.

  • Support Contract Security on site.

  • Support other departments and large event planning.

  • Monitor daily visitor activity, and act timely on calls for action.

  • Perform routine foot and vehicle patrol for patrol services purposes.

  • Provide visitor assistance and information for funeral locations & services, and detailed grave locations.

  • Enforce Park Rules and Regulations.

  • Enforce and promote Park etiquette standards at all times.

  • Maintain the patrol services of the Park and the Company’s physical assets.

  • Complete clear and concise reports of activity occurring in the Park.

  • Observe and report any unusual conditions in the Park.

  • Emphasize warm and friendly customer service in all department interactions with visitors.

  • Use crowd control techniques quickly and effectively when called upon.

  • Maintain a good working relationship with vendors, service providers, employees and all Company departments.

  • Project a favorable image of the company to promote its’ goals, and to enhance public recognition and acceptance of all its efforts.

  • Adhere to Company policies, procedures, rules, and controls.

  • Adhere to safety rules and regulations, and report unsafe practices to management.

  • Act on customer complaints to provide satisfactory resolution.

  • Understand and achieve annual SMART goals.

  • Participate in training and skill development opportunities to improve competency and customer service.

  • Report to work on time and maintain standard attendance.

Experience and Education:

  • Minimum one year customer service experience

  • Minimum two years supervising contract security staff

  • Minimum two years Security Supervisor experience

  • Law enforcement or private patrol experience preferred

  • High School Diploma or GED

Special Skills

  • Possess a POST 832 P.C. certificate, or equivalent

  • Excellent powers of observation and detail-mindedness

  • Excellent telephone etiquette Read and understand the Park lot (grave location) system and lawn layout

  • Ability to read, write, and speak English

  • Excellent interpersonal and communication skills

  • Valid CA Driver’s License

  • Ability to push and pull gates with 50 lbs. of pressure (pre-placement physical and lifting test required)

Working Environment

Work both indoors and out of doors in all weather conditions; walk long distances throughout the Memorial Park on occasionally steep, wet, and uneven ground; drive continuously throughout the Park in all weather conditions; work with visitors when they are very emotional and in various stages of grief, which requires compassion and sensitivity; on special event days, work with high volume of visitor traffic in vehicles and on foot; high profile issues must be tactfully balanced; and flexible availability is required to work occasional overtime, outside of scheduled work hours, and rotating shifts.

Physical Requirements

Work most of every day out of doors in all weather conditions; walk long distances throughout the Memorial Park on occasionally steep, wet, and uneven ground; drive continuously throughout the Park in all weather conditions; ability to push and pull gates with 50 lbs of pressure; have a high degree of awareness and alertness to unusual situations in order to take quick action; and emotional and mental ability to deal continually with high volume of grieving visitors who must be dealt with sensitively; ability to interact with all types of personalities within and outside the Company.

Equipment / Machines Operated

  • Company vehicles

  • Two-way radios

  • Flashlights, spotlights

  • Portable light towers

  • Portable generators

#SCI

Postal Code: 90601

Category (Portal Searching): Logistics

Job Location: US-CA - Whittier

Req ID: Req.89867

Position Type: Full time

Who we are. What we do.

We are North America’s largest provider of funeral, cremation and cemetery services. We are more than 20,000 dedicated individuals, who proudly serve our community, provide caring assistance to families in need, and honor veterans and public servants.

We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. For us, there is no greater responsibility than honoring and preserving the story of one’s life.

"SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V