Career Site Update

We are pleased to announce that we have updated our applicant tracking system to Workday Recruiting. Returning applicants with an iCIMS profile must create a new “Candidate Home” in Workday. All current associates must apply through “My Career” on your Workday homepage. For additional information, please click on the highlighted FAQ link.

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SCI Shared Resources, LLC Mortuary Office Specialist in Whittier, California

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Provide excellent customer service on every phone call, displaying proper telephone etiquette, strong voice quality, and clear articulation. Take first calls, dispatch removal team, ensure completion and distribution of Death Certificates are completed in accordance with state, federal, and company rules and regulations. Perform clerical duties as needed.

Essential Job Functions:

Must be able to perform the essential functions of the job with or without reasonable accommodations.

  • Operate and understand Shore Tel communicator, in order to utilize company directory online.

  • Take first calls from emotionally distraught customers with professionalism and compassion.

  • Take action to obtain doctor’s information, embalming permission and removal/releases in order to complete the first call process.

  • Handle calls calmly and respectfully, from troubled or dissatisfied customers, who may not act rationally.

  • Attend to walk-in traffic (i.e. outside vendors, visitors) with warm and friendly customer service.

  • Be proactive and timely in service for all internal and external customers, while maintaining professionalism.

  • Accurately and efficiently, mail out certified copies of death certificates.

  • Stay updated on changes from Coroner’s offices, state and county health departments, hospitals, and the death care industry.

  • Participate in training and skills development opportunities to improve competency and customer service.

  • On occasion, proof death certificates, prior to filing, to ensure accuracy.

  • Comply with state and federal laws and established company rules and regulations, by ensuring that documentation to support the disposition of remains is complete, accurate, and archived.

  • Ensure that all documentation received after disposition, is scanned into HMIS case documents in a timely manner.

  • Act on customer complaints to provide a satisfactory resolution.

  • Work according to safety standards set by the company, and by state and federal agencies. Report unsafe conditions to management.

  • Understand and achieve annual SMART Goals.

  • Assist with ongoing specialty/department projects.

  • Report to work on time, work occasional overtime, and maintain standard attendance.

  • Must be willing to work a rotating 3-6 month schedule, including; weekends, holidays, and be open to supporting a 24 hour/7 days a week call center.

Experience and Education:

  • Minimum of 3 years experience in a business environment (knowledge of Mortuary and/or Cemetery preferred)

  • High School Diploma, or GED

Skills

  • Communicate persuasively with co-workers, customers, government agencies, and doctor’s offices to gain cooperation; use persistence, finesse, and tact

  • Knowledge of navigating through HMIS

  • Excellent telephone etiquette

  • Ability to handle callers respectfully, when call volume is high

  • Ability to multitask successfully

  • Great memory for names, departments, and companies

  • Friendly, warm, and approachable manner either in-person or over the phone

  • Ability to problem solve and suggest solutions

  • Ability to operate Microsoft Outlook

  • Have a valid CA Driver’s License and clean record

  • Keyboard at 40 wpm

  • Bilingual a plus

#SCI

Postal Code: 90601

Category (Portal Searching): Operations

Job Location: US-CA - Whittier

Req ID: Req.87171

Position Type: Full time

Who we are. What we do.

We are North America’s largest provider of funeral, cremation and cemetery services. We are more than 20,000 dedicated individuals, who proudly serve our community, provide caring assistance to families in need, and honor veterans and public servants.

We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. For us, there is no greater responsibility than honoring and preserving the story of one’s life.

"SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V