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Take First Calls, insure decedents are picked up, and ensure all Death Certificates are completed in accordance with state, federal, and Company rules and regulations.
Mortuary Office Specialist
Must be able to perform the essential functions of the job with or without reasonable accommodations.
Take First Calls and take action to obtain doctor information, embalming permission, and removal permission.
Provide proactive and timely service for all internal and external customers.
Create checks for health department fees and outside mortuary fees (task will change when IT enhancements are implemented).
Proof death certificates prior to filing to ensure accuracy.
Mail out certified copies of death certificates (task will change when IT enhancements are implemented).
Comply with state and federal laws, and with established Company rules and regulations by ensuring that documentation to support the disposition of remains are complete, accurate, and filed.
Stay updated on changes from Coroners’ Offices, state and county health departments, and the death care industry.
Work according to safety standards set by the Company, and by state and federal agencies. Report unsafe conditions to management.
Participate in training and skill development opportunities to improve competency and customer service.
Report to work on time, work occasional overtime, and maintain standard attendance; must work rotating schedule including weekends, holidays, and hours range from 8:00 a.m. to 9:00 p.m.
Experience and Education:
Minimum of 3 years experience in a business environment (knowledge of Mortuary and/or Cemetery preferred)
High School Diploma, or GED
Work seated at a workstation, or standing while filing, in a carpeted, air-conditioned office where the noise volume from coworkers is moderate. Customer service demands and performance failures carry a significant emotional weight. Daily output deadlines must be met, and work must be completed before leaving for the day. Diplomacy, negotiation, and patience are required to work with Medical Doctors and Health Departments. Workloads are highest during the winter holiday season.
Incumbent must sit at a computer workstation for prolonged periods of time, stand while filing, lift weight of up to 25lbs., drive a Company vehicle, and walk in outside weather from one area to another.
Equipment / Machines Operated
Electronic Death Registration System (EDRS)
MS Office software
Operate Konica-Minolta Copy Machine, HP Laser Jet Printers, IBM Wheelwriter Typewriters, Toshiba e-Studio 170F Fax Machine and Toshiba Dp85F Fax Machine
Company car and van
Postal Code: 90601
Category (Portal Searching): Operations
Job Location: US-CA - Whittier
Req ID: Req.94670
Position Type: Full time
Who we are. What we do.
We are North America’s largest provider of funeral, cremation and cemetery services. We are more than 20,000 dedicated individuals, who proudly serve our community, provide caring assistance to families in need, and honor veterans and public servants.
We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. For us, there is no greater responsibility than honoring and preserving the story of one’s life.
"SCI” refers to Service Corporation International and its affiliates.
Equal Opportunity Employer, M/F/D/V