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Memorial Design Specialist (Hua Yuan) | SCI Jobs

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SCI Shared Resources, LLC Memorial Design Specialist (Hua Yuan) in Whittier, California

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Verify the accuracy of memorial orders against the finalized memorial design before it is submitted for manufacturing, provide outstanding customer service to internal and external customers, and adhere to high quality control standards.

Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations.

  • Verify the accuracy of memorial orders against the finalized memorial design before it is submitted for manufacturing.

  • Design basic memorial products according to the customer’s requests.

  • Insure that memorials with pending pre-need final disposition are designed correctly.

  • Answer staff questions and solve problems as needed.

  • Insure that the memorial design is set up correctly for manufacture, to avoid errors and rework.

  • Review posted charges against the memorial order to insure accurate figures.

  • Review layouts for benches and monuments for complete customer satisfaction.

  • Provide feedback to the Arrangers on special art design, and approve photographs for photo tiles.

  • Review memorial order for granite color, size, style, decedent’s name, and proof inscriptions according to the design selected from the Rose Hills catalog.

  • Review design documentation to insure it is complete and accurate.

  • Support the Memo Obit Department in their absence.

  • Follow up on pending designs, and inform management of pending design orders.

  • Must be able to multi-task, set priorities, and organize work.

  • Think critically about work processes, troubleshoot situations, and take remedial action.

  • Adhere to Company policies, procedures, rules, and controls.

  • Adhere to safety rules and regulations, and report unsafe practices to management.

  • Act on customer service issue to provide satisfactory resolution.

  • Understand and achieve annual SMART goals.

  • Participate in cross training and skill development opportunities to improve competency and customer service.

  • Report to work on time and maintain standard attendance.

Experience and Education:

  • Minimum one year experience as support staff in a customer service environment

  • Minimum one year of design experience

  • Minimum of an A.A. degree in Graphic Design, or equivalent

Special Skills:

  • Be proficient in:

  • Photoshop

  • PageMaker/In Design

  • Illustrator

  • Adobe Acrobat

  • MS Office software including web based navigation

  • Flexi Sign Pro, or equivalent

  • Bilingual a plus

  • High accuracy with data entry

Postal Code: 90601

Category (Portal Searching): Operations

Job Location: US-CA - Whittier

Req ID: Req.96727

Position Type: Part time

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve.

The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V

SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process.

On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.