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Provide administrative support to the Family Service Sales Management team as well as the FSC Counselors to ensure work is done efficiently and accurately. Provide support for counselor appointments, manager meetings, employee relations, Sales Director/Counselor relations, employee communications, and general office maintenance.
Essential Job Functions:
Must be able to perform the essential functions of the job with or without reasonable accommodations.
Provide administrative support to the Sales Director and Sales Team in Family Service by handling action items, writing and processing correspondence, and by distributing/maintaining a variety of printed materials. Ensure inventory of collateral materials are kept up to date and replenish as needed. Prepare and track Docusign contracts, sales cover sheets and electronic contracts. Display a professional manner and communicate effectively verbally and in writing with all levels within the Department. Assign FSC to the arrangements appointments daily. Assign Salesforce and Telemarketing appointments daily. At an Intermediate level, use Excel to create a variety of spreadsheets and documents. Submit and check all Heritage forms. Operate the fax machine, PC, multi-line phone console, order & stock supplies. Demonstrate high level of confidentiality, common sense, judgment, and sense of urgency; and ability to set priorities. Adhere to safety rules and regulations, and report unsafe practices to management. Act on customer complaints to provide satisfactory resolution & handle customer service issues. Report to work on time and maintain standard attendance. Create and maintain schedule for FSC rotation including Miller Mies and Whites locations. Handle Medialla customer service alerts from arrangements department. Support and participate in the sales effort to increase sales for FSC team. Answer counselor/family questions and provide personal assistance when needed. At all times, illustrate warmth, compassion, empathy, good manners, and diplomacy to all associates, Sales Counselors/FSCs, staff and potential customers. Manage to and ensure support of the Company core values and Sales Counselor Guidelines. Build a positive attitude, morale and respect for the Company, for management, and for fellow associates. Must be able to multi-task, set priorities, organize work and remain focused. Misc. duties as assigned by management.
As an Individual Contributor, incumbent is expected to meet the Key Competency requirements of Open Communication, Building Relationships, Personal Leadership, Commitment to Quality, Business Focus, and Customer Focus. Meeting the behavior standards in each Competency links directly to the annual Performance Review.
Experience and Education:
Minimum of 1 year office administration experience
A.A. degree preferred
MS Office software with Intermediate skill in Word & Excel
Excellent Outlook skills
Communicate clearly and accurately with all levels of the Company
High level of compassion and integrity
Problem solving and detail-minded
Good multitasking skills
Diplomacy under pressure
Work in a fast-paced, multi-tasking sales environment with FSC, Arrangements, Internment Office and sales management; each day can be unpredictable, so flexibility is required; must be able to provide the level of professional service and appearance that families expect. Must exhibit flexibility, dependability, and teamwork to coworkers. Be resourceful.
Work in a sales environment in office; work seated for prolonged periods; potential eyestrain from viewing of computer monitor; ergonomic requirements must be considered for safety and health. Must be able to drive to Rose Hills Whittier or other satellite locations as required.
Equipment / Machines Operated
PC and printer,
Copier, fax machine
Telephone and Personal vehicle.
Postal Code: 90601
Category (Portal Searching): Sales
Job Location: US-CA - Whittier
Req ID: Req.88406
Position Type: Full time
Who we are. What we do.
We are North America’s largest provider of funeral, cremation and cemetery services. We are more than 20,000 dedicated individuals, who proudly serve our community, provide caring assistance to families in need, and honor veterans and public servants.
We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. For us, there is no greater responsibility than honoring and preserving the story of one’s life.
"SCI” refers to Service Corporation International and its affiliates.
Equal Opportunity Employer, M/F/D/V