SCI Shared Resources LLC Dispatcher in Whittier, California
Overview & Responsibilities
Position Summary Professional Services is looking for a proficient Dispatcher to answer heavy phone traffic, dispatch removal personnel, check-in decedents upon arrival at Rose Hills for all Personal Care Center locations we serve, maintain a neat and clean work environment and perform other duties as assigned.
Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations.
Professionally and courteously, answer our heavy phone traffic.
Obtain and print all information needed to complete removals.
Efficiently dispatch removal personnel on calls.
Record and check-in all dispatched calls in HMIS, our PCC Daily Work Log, Monthly Work Log and Refer Logs.
Check-in decedents upon arrival at Rose Hills with a high level of compassion, empathy and integrity.
Oversee and assign the company vehicles and company phones assigned to our department during assigned shift.
Keep our PCC Daily Work Log, Monthly Work Log and Refer Logs up to date.
Print embalming authorizations and/or minimal preparation forms, as applicable.
Accurately check and list arrangement appointment times in respective log.
Continuously put our mission, vision and values into practice.
Maintain positive, respectful and professional working relationships with coworkers, cross-functional departments and all Rose Hills associates.
Maintain a respectful work environment and positive working relationships with our third party removal companies, coroner personnel, medical field staff and vendors.
Demonstrate willingness to help others.
Strictly adhere to our attendance policy.
Carry out all responsibilities following our company policies, procedures, rules, and controls.
Abide by our company dress code and any department requests regarding work attire.
Adhere to safety rules and funeral service industry regulations.
Promptly report unsafe practices to management.
Keep management promptly and fully informed of all issues, matters of significance, and take prompt corrective action where necessary.
Keep management promptly and fully informed of all issues, matters of significance, and take prompt corrective action when necessary.
Perform other duties as assigned or directed by management.
Requirements & Qualifications
Skills and Abilities:
Must have the ability to professionally, efficiently and accurately complete tasks in an environment where constant interruptions occur.
Communicate persuasively with co-workers, management team and customers, to gain cooperation; use persistence, finesse, and tact.
Anticipate the needs of our department and recommend solutions.
Have good written and oral communication skills.
Know how to prioritize.
Be accessible and approachable.
Be self-motivated and adaptable to change.
Understand the importance of continuous learning.
MS Office Software: Outlook, Excel, Word, PowerPoint.
Be familiar with HMIS program. Specific Job Requirements:
Must possess a valid California Driver’s License.
Documentation of HBV vaccination record, agree to take HBV vaccination or sign a HBV informed consent/ refusal form.
Computer workstation with printer
Company cellular phones
Includes but not limited to sitting at a computer workstation, occasionally may lift weight of up to 50lbs. (Pre-employment physical will be administered). Must be able to work every day around human remains and be able to tolerate odors and fumes from both the human remains and chemicals (such as formaldehyde, embalming fluid, cauterizing chemicals, and body fluids); odors, fumes, and dusting powders may cause discomfort and/or irritation to eyes and respiratory passages. Must be able to lift, carry, push or pull up to twenty (20) to thirty (30) bodies/caskets per day, weighing from 70# to 300# into and out of refrigerated storage; must have good driving record and be able to drive Company vehicles as needed; must be able to physically and emotionally handle the requirements of dispatching personnel constantly being around and moving human remains in a temperature controlled environment. Must constantly think about and comply with health and safety regulations, and practice good hygiene. Hazard exposure: to human diseases, chemicals, sharps, and occasional low-level radioactivity (resulting from medical tests on bodies).
Who we are. What we do.
We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.
We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.
Health benefits (medical, dental, vision, life)
401K Retirement Savings Plan with company match
Vacation and sick time
Funeral discounts, and more
SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at www.sci-corp.com .
As used herein, “SCI” refers to Service Corporation International and its affiliated companies.
Equal Opportunity Employer, M/F/D/V
Job Locations US-CA-Whittier
Associate Requisition ID Req.85373
# of Openings 1
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