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Provide outstanding customer service to internal and external customers; provide a high level of timely follow-up with customers on pending marker orders; manage and answer customer questions; and assist with new purchases.
Essential Job Functions:
Must be able to perform the essential functions of the job with or without reasonable accommodations.
Assist with allocating resources and proactively preventing Work-in-Process order categories from building up.
Act on calls from internal and external customers to provide memorial status including marker setting, marker repairs…etc.
Handle and follow-up on unfilled marker statuses (in Work-In-Process category), including orders at the manufacturer.
Timely update the marker module with completed orders.
Review, manage, and submit layout changes/approvals for markers, plaques, and uprights to the memorial designers timely.
Insure timely follow-up is provided to customers with pending marker orders.
Generate and review new marker orders for accuracy, completeness, and policy compliance before distributing to memorial designer.
Provide timely mail-out of finalized design layouts and update the customer’s account with notes.
Process incoming mail, email & faxes timely.
Must be able to multi-task, set priorities, and organize work.
Act on customer complaints to provide satisfactory resolution.
Participate in cross training and skill development opportunities to improve competency and customer service.
Meet with customers to provide assistance with purchasing new memorial products.
Assist/process payments with outside vendors and families for the outside marker delivery process
Experience and Education:
Postal Code: 90601
Category (Portal Searching): Operations
Job Location: US-CA - Whittier
Req ID: Req.102051
Position Type: Full time
Who we are. What we do.
We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve.
The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.
"SCI” refers to Service Corporation International and its affiliates.
Equal Opportunity Employer, M/F/D/V
SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process.
On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.