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Cemetery Arrangements Specialist | SCI Jobs

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SCI Shared Resources, LLC Cemetery Arrangements Specialist in Whittier, California

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Ensure that documentation to support the disposition of remains is present in the At-Need file, is accurate, and complies with state, federal, and Company rules and regulations. Provide outstanding Customer Service to internal and external customers. Adhere to high Quality Control standards.

Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations.

  • Comply with state and federal laws and with established Company rules and regulations by inspecting documentation that supports the disposition of remains to ensure that it is complete, accurate, and filed correctly.

  • Act on calls from external customers, including other cemeteries and mortuaries, to provide cemetery products and service selections, to include disposition of remains, contracts, and payments.

  • Assist customers in person with arranging for disposition of remains, presenting cemetery products and service selections, finalizing contracts, and payment.

  • Create marker records, accept marker payments from outside monument companies and follow up on outstanding marker orders.

  • Think critically about work processes, troubleshoot situations, and take remedial action.

  • Prepare and distribute daily interment schedules, reports, and documents.

  • Manage the chain of custody of cremated human remains.

  • Adhere to Company policies, procedures, rules, and controls.

  • Adhere to safety rules and regulations, and report unsafe practices to management.

  • Act on customer complaints to provide satisfactory resolution.

  • Participate in training and skill development opportunities to improve competency and customer service.

  • Report to work on time and maintain standard attendance.

  • Additional tasks as management deem necessary.

  • Develop and maintain strong relationships with arrangement Counselors and give support as needed. Creates At-Need contracts when needed. Corrects information in At-Need files when needed. Must be able to follow through and troubleshoot problems areas according to the needs of the department.

  • Supports all other departments by researching information requested relating to at-need and pre-need contracts, and responds in a timely and positive manner. Responds to all department complaints, as they relate to errors resulting in the dissatisfaction of services provided by members of the At-Need team, with the intent to resolve issues before referring matter to the supervisor or manager. Maintains an inter-department good working relationship, leading by example and fostering the need for open communication. Must have complete knowledge and understanding of Forethought rules and policies (includes AML

Requirements:

  • Minimum of 3-5 years experience in a business environment (mortuary and/or cemetery experience preferred)

  • Excellent ability to communicate persuasively, both verbally and in written form, with customers, co-workers, and management team

  • Must pass competency test demonstrating knowledge of cemetery, crematory, and mortuary laws

  • Associates degree in business preferred.

  • CA Driver’s License

  • Bilingual Preferred

  • MS Office software

Schedule

Work overtime as needed, as daily work must be completed before leaving; must work rotating schedule including weekends and holidays.

Postal Code: 90601

Category (Portal Searching): Operations

Job Location: US-CA - Whittier

Req ID: Req.97344

Position Type: Full time

Who we are. What we do.

We are North America’s largest provider of funeral, cremation and cemetery services. We are more than 20,000 dedicated individuals, who proudly serve our community, provide caring assistance to families in need, and honor veterans and public servants.

We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. For us, there is no greater responsibility than honoring and preserving the story of one’s life.

"SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V