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Arrangement Counselor | SCI Jobs

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SCI Shared Resources, LLC Arrangement Counselor in Whittier, California

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Meet with families and arrange for mortuary and cemetery goods and services required in final disposition. Ensure that funeral arrangements are performed in a professional and courteous manner, and that they comply with Company policy and with state and federal regulations.


Must be able to perform the essential functions of the job with or without reasonable accommodations.

  • Complete funeral and cemetery arrangements with families which are thorough, accurate, timely and with appropriate follow-through to ensure customer satisfaction.

  • Present and sell Rose Hills products and services in accordance with company objectives; and accurately explain prices, services and policies.

  • Respond to phone calls and E-mails in a timely manner.

  • Maintain a customer service score of 900 or better month to month.

  • Maintain a family participation level of 5.4% or better month to month.

  • Provide support to the Family Service Program as needed.

  • Demonstrate a high level of compassion, empathy and integrity.

  • Proactively identify cost savings and revenue enhancement opportunities.

  • Identify ways to streamline and/or improve work efficiency.

  • Abide by the Company dress code and any department requests regarding work attire.

  • Prepare accurate documents and enter arrangement notes into the AS400 in accordance with Company standards.

  • Keep immediate supervisor promptly and fully informed of all problems and matters of significance and take prompt corrective action where necessary.

  • Report the need for vehicle or facility maintenance.

  • Prepare required reports on time, and actively participate in staff meetings.

  • Maintain positive working relationships with Company employees.

  • Handle customer changes with willingness, friendliness, and a “can-do” attitude; accommodate customer needs with flexibility to ensure a high level of positive customer service.

  • Must be able to multi-task, set priorities, and organize work.

  • Adhere to Company policies, procedures, rules, and controls.

  • Adhere to safety rules and regulations, and report unsafe practices to management.

  • Act on customer complaints to provide satisfactory resolution.

  • Understand and achieve annual SMART goals.

  • Adhere to the departmental attendance policy and report to work on time.


  • Five years experience in the mortuary/cemetery industry, with knowledge of funeral ceremonies and practices, including three years arranging funerals

  • Licensed Funeral Director (or pass the California Funeral Directors Exam) and/or licensed Embalmer, preferred

  • Must pass CFDA Arrangers Test or equivalent, and if necessary, complete an CFDA Funeral Arrangers Course or equivalent, and successfully pass the accompanying examination by a score of 75% or higher

  • Retail sales and customer service background a plus

  • Minimum of two years of college; or A.A. degree a must

Special Skills

  • Knowledge and understanding of Cemetery and Funeral Laws.

  • CA Drivers’ License and good driving record

  • Excellent interpersonal relations skills

  • Detail-mindedness

  • Problem solving skills

  • Self-motivated and flexible

  • Warmth, compassion, empathy

  • Diplomacy under pressure

  • Ability to multi-task, prioritize tasks, and differentiate level of importance

  • High level of communication and listening skill

  • Cultural sensitivity to the diverse community that Rose Hills serves

  • Basic PC skill with MSWord, Excel, and Outlook

  • AS400 familiarity

  • HBV vaccination

Working Environment

Work indoors arranging funeral services for grieving families. The atmosphere can be heavy with grief and sad emotions. Incumbent must be able to work effectively in this atmosphere by not letting it affect his/her ability to provide the level of professional service that families expect. Must be able to remain positive, calm, and composed during stressful situations; and present a professional appearance at all times. Must work daily with interruptions and changing schedules; be able to work a flexible schedule, depending on business needs; work occasional evenings and/or weekends.

Physical Requirements

Work with grieving families; handle emotional situations with professionalism; occasionally must be able to lift, pull, push up to approximately 25# (caskets, human remains); must be able to work with and around human remains.

Equipment / Machines Operated

  • Telephone

  • AS400

  • PC with MSOffice software and printer

  • Copier, fax machine

  • Caskets on rollers

Postal Code: 90601

Category (Portal Searching): Operations

Job Location: US-CA - Whittier

Req ID: Req.100402

Position Type: Full time

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve.

The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V