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Locations Manager | SCI Jobs

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SCI Shared Resources, LLC Locations Manager in Supply, North Carolina

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.


Business and Financial Management

  • Work with Market Leadership to understand long-term and short-term business goals and operational priorities in order to provide guidance to location leadership

  • Provides advice, guidance, and approves annual business plans, budgets, financial, production, and revenue goals

  • Accountable for monitoring and achieving annual financial goals within Area of Responsibility (AOR)

  • Responsible for transferring financial knowledge and how daily activities impact financial outcomes to location leadership to facilitate making appropriate sustainable business decisions

  • Approve expenditures and invoices

  • Provides marketing, advertising, community, and customer guidance to location leadership

  • Leverages corporate and market resources to expand brand and product awareness in order to increase sales and market share

  • Develop and implement plans to improve customer satisfaction index and on-line community reviews

  • Resolves complex problems providing resolution guidance to location leadership and empowering accountability

  • Assure the location’s operating practices comply with applicable federal & state regulations and Company policies

  • Assure safety, quality control, and compliance standards are adhered

Collaboration and Communication

  • Collaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and business or operational enhancements

  • Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements

  • Develop and implement communication plans for key initiatives and change management

  • Oversee implementation of initiatives and manage change providing leadership and guidance as needed.

  • Responsible for communicating long-term strategy and annual goals to location leadership; assist staff with further cascading and messaging

People Development

  • Develop a strong, trusting, empowered, and reliable team

  • Understand team members career aspirations and provide assignments to develop skills and/or close gaps

  • Constructively address issues and provide tangible and appropriate feedback

  • Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover

  • Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration

  • Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff

  • Establishes pay, recommends pay increases, special pays, and career advancements

  • Discipline staff as necessary

  • Writes development plans to close behavior or skill gaps

  • Collaborates with Human Resources throughout discipline, development, and termination processes

  • Recommends and discusses terminations with Market Leadership

MINIMUM Requirements


  • High School Diploma or equivalent required

  • Technical schooling diploma Funeral Services/Mortuary Science preferred

  • Bachelor’s degree in Mortuary Science where required by state law

  • Pursuing an Associate’s Degree in Finance, Marketing, Business or related discipline strongly preferred


  • Applicable state Funeral Director licensure required


  • At least eleven (11) years industry experience with progressively increased customer facing responsibilities with

  • At least six (6) years experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities

  • Knowledge of industry competitive pricing, demographic patterns, and market competition

  • Knowledgeable in Financial and Business acumen

  • Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers

  • Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint

Work Hours

  • Working beyond “standard” hours as the need arises

Travel up to 75%

Postal Code: 28462

Category (Portal Searching): Operations

Job Location: US-NC - Supply

Job Profile ID: F00276