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Services client families during funerals, visitations, and interment. Assists in the implementation of choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Provides exemplary customer service in all areas of helping client families following the loss of a loved one. Ensures customer needs are met directly or through appropriately licensed individuals.
JOB RESPONSIBILITIES
Arranges, conducts and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures
Confirms authorization to proceed with the service arrangements
Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services
Assists with funeral services by: coordinating the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services and at the cemetery; delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families, and; sets up and removes chairs
In absence of Family Service Counselor, provides aftercare including delivery of: documentation; stationery; information on insurance, health benefits and pension, and; pre-arrangements for next of kin
Ensures potential pre-need referrals are shared with Family Service Counselors
Ensures adherence to all applicable professional, municipal, state/provincial and federal licensing authorities, rules and regulations
Prepares and accurately completes documents and online entries related to services, cremations, maintenance
Assists with general office duties including answering phones and preparing reports as necessary
Assist with the maintenance of vehicles, the facility and property
Receives caskets and other funeral home supplies as well as place into inventory
Ensures refreshments are available (where allowed by law)
MINIMUM REQUIREMENTS
Education
Experience
Licenses
Knowledge, Skills and Abilities
Basic knowledge of religious and fraternal organizations customs
Knowledge of computers and some software including MS Office Suite required
High level of compassion and integrity
Good communication skills
Problem solving skills
Ability to multi task and set priorities
Detail oriented
Compensation:
Salary: $18.40/hr.- $23.80/hr.
An individual’s pay within the scale is based on several factors that may include one or more of the following: background, skills, relevant experience, performance, education and work location.
Benefits:
MedicalDentalVisionFlexible Spending Accounts (health care and dependent care)Health Savings Account with Company ContributionSick LeaveShort-Term DisabilityLong-Term DisabilityLife InsuranceVoluntary Accidental Death or Dismemberment InsuranceDependent Life InsuranceSCI 401(k) Retirement Savings Plan with Company matchEmployee Assistance Program
Postal Code: 92121
Category (Portal Searching): Operations
Job Location: US-CA - San Diego
Job Profile ID: F00218
Time Type: Full time
Location Name: El Camino Memorial - Sorrento Valley & El Camino Memorial Park