Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
Present and collaborate with clients on memorial products and designs. Customize lasting products to memorialize their loved one.
Design preliminary Good/Better/Best options to present to client families during meetings. Apply intake information, culture, and deceased relationship to develop preliminary designs in computer automated design (CAD) software.
Present CAD design options as well as product materials and color options to client during at-need Arrangement or pre-need sales meeting. Listen for client preferences, wishes, and input immediately revising design. Apply creativity and knowledge of park/crypt/mausoleum layout to enhance design. Influence product selection for a lasting memorial. Finalize product and design decisions. Update proprietary software with purchasing decision and pricing.
Design final memorial and select materials. Obtain client’s design and product approval. Revise design as necessary ensuring client satisfaction. File pre-need designs according to procedures. Upon at-need approval, order product material, send memorial design to vendor, and obtain estimated delivery date. Address vendor/manufacturer questions or issues. Follow upon delays.
Upon delivery, inspect materials and double check design to original specifications including font, font size, spacing, spelling, artwork, and similar design elements. Take initiative to resolve issues with vendor. Notify operations Memorial is ready for installation. Post installation, notify client of completion.
Attend and actively participate in daily sales huddles reviewing 3-day appointment schedule (past/present/future) outcomes, status, and discuss outstanding issues or request documents as well as obtain information to prepare designs for assigned appointments. Share positive feedback and staff kudos
- High School Diploma or equivalent
At least one year in a support role, preferably in a customer service environment
Experience with data based or CAD a plus
Knowledge, Skills and Abilities
Proficient with MS Office software suite, particularly Outlook
Strong attention to design detail
Ability to learn computer automated drawing (CAD) software
Ability to continually improve skills and industry knowledge
Ability to self-prioritize work load to meet shifting priorities in a fast paced environment
Ability to lift up to 35 pounds
Bi-lingual a plus
Postal Code: 60171
Category (Portal Searching): Administration and Clerical
Job Location: US-IL - River Grove
Req ID: Req.103037
Position Type: Full time
Who we are. What we do.
We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve.
The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.
"SCI” refers to Service Corporation International and its affiliates.
Equal Opportunity Employer, M/F/D/V
SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process.
On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.