Career Site Update
We are pleased to announce that we have updated our applicant tracking system to Workday Recruiting. Returning applicants with an iCIMS profile must create a new “Candidate Home” in Workday. All current associates must apply through “My Career” on your Workday homepage. For additional information, please click on the highlighted FAQ link.
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Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
Our mission is to provide peace of mind through the end of life planning, offering families dignified and affordable cremation services. The Call Center Counselor is responsible for generating sales through conducting telephone consultations regarding pre-arranging. The Call Center Counselor is expected to produce pre-need sales consistent with monthly sales targets and conversion rate requirements. The individual will work in a call center environment and report directly to the Call Center Operations Director.
Essential Duties and Responsibilities
Complete the SCI Direct initial sales associate training program
Consistently meet or exceed sales targets/quotas
Convert warm leads provided by the company
Set telephonic appointments
Attend sales meetings/WebEx/conference calls as needed
Virtually meet with families to secure sales
Must be able to multi-task, set priorities and manage appointments efficiently
Requirements, Qualifications, and Special Skills
Exceptional level of professionalism
Strong telephone, interpersonal, and communications skills
Excellent communication skills (oral, written, and interpersonal)
High level of compassion and integrity
Strong “one call close” ability
Independent, self-reliant, and self-motivated
Must be able to pass a full background check
Key Competencies
Building Relationships
Business Focus
Open Communication
Customer Focus
Education/Experience:
Five plus years of Telephone Sales Experience Preferred
May required State-specific Pre Need License (as applicable)
Working Environment
Connect with families in a call center environment to discuss and sell pre-need cremation plans
Ability to work successfully without daily, direct supervision
Business Machines/Systems, including :
Proprietary systems
PC and printers
Tablet
CRM/Salesforce
Postal Code: 33317
Category (Portal Searching): Sales
Job Location: US-FL - Plantation
Req ID: Req.95022
Position Type: Full time
Who we are. What we do.
We are North America’s largest provider of funeral, cremation and cemetery services. We are more than 20,000 dedicated individuals, who proudly serve our community, provide caring assistance to families in need, and honor veterans and public servants.
We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. For us, there is no greater responsibility than honoring and preserving the story of one’s life.
"SCI” refers to Service Corporation International and its affiliates.
Equal Opportunity Employer, M/F/D/V
