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Call Center Counselor | SCI Jobs

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SCI Shared Resources, LLC Call Center Counselor in Plantation, Florida

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Our mission is to provide peace of mind through the end of life planning, offering families dignified and affordable cremation services. The Call Center Counselor is responsible for generating sales through conducting telephone consultations regarding pre-arranging. The Call Center Counselor is expected to produce pre-need sales consistent with monthly sales targets and conversion rate requirements. The individual will work in a call center environment and report directly to the Call Center Operations Director.

Essential Duties and Responsibilities

  • Complete the SCI Direct initial sales associate training program

  • Consistently meet or exceed sales targets/quotas

  • Convert warm leads provided by the company

  • Set telephonic appointments

  • Attend sales meetings/WebEx/conference calls as needed

  • Virtually meet with families to secure sales

  • Must be able to multi-task, set priorities and manage appointments efficiently

Requirements, Qualifications, and Special Skills

  • Exceptional level of professionalism

  • Strong telephone, interpersonal, and communications skills

  • Excellent communication skills (oral, written, and interpersonal)

  • High level of compassion and integrity

  • Strong “one call close” ability

  • Independent, self-reliant, and self-motivated

  • Must be able to pass a full background check

Key Competencies

  • Building Relationships

  • Business Focus

  • Open Communication

  • Customer Focus


  • Five plus years of Telephone Sales Experience Preferred

  • May required State-specific Pre Need License (as applicable)

Working Environment

  • Connect with families in a call center environment to discuss and sell pre-need cremation plans

  • Ability to work successfully without daily, direct supervision

Business Machines/Systems, including :

  • Proprietary systems

  • PC and printers

  • Tablet

  • CRM/Salesforce

Postal Code: 33317

Category (Portal Searching): Sales

Job Location: US-FL - Plantation

Req ID: Req.95022

Position Type: Full time

Who we are. What we do.

We are North America’s largest provider of funeral, cremation and cemetery services. We are more than 20,000 dedicated individuals, who proudly serve our community, provide caring assistance to families in need, and honor veterans and public servants.

We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. For us, there is no greater responsibility than honoring and preserving the story of one’s life.

"SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V