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MGR Area PCC and Crematories | SCI Jobs

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SCI Shared Resources, LLC MGR Area PCC and Crematories in Ottawa, Ontario

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Manage the daily operations of multiple locations within the Funeral Home industry. Responsible for short-term planning, operations, and developing a professional and effective staff, and exceeding client family expectations.

JOB RESPONSIBILITIES

Financial Management

  • Develop annual business plan

  • Work with local and Market Leadership to develop annual business plan and budget as well as financial and operational initiatives

  • Accountable for monitoring and achieving annual operational goals and making appropriate sustainable business decisions

  • Approve expenditures and invoices including overtime

Operations

  • Manage the day-to-day activities ensuring on-time services; exceeding client family expectations

  • Remove barriers, encourage ideas, and identify improvements

  • Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability

  • Assure the location’s operating practices comply with applicable federal & state regulations and Company policies

  • Responsible for establishing location goals and priorities

  • Develop, communicate, and monitor goals, priorities, processes and procedures

  • Manage frontline supervisor’s responsibilities, expectations, and accountabilities

  • Effectively present and communicate Company and Market strategies, values, and goals to location staff

  • Collaborate with local Management for resource sharing, ideas, and business or operational enhancements

  • Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements

  • Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture

  • Ensure all safety, quality control, and compliance standards are adhered

People Development

  • Develop a strong, trusting, and reliable team

  • Understand team members career aspirations and provide assignments to develop skills and/or close gaps

  • Constructively address issues and provide tangible and appropriate feedback

  • Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover

  • Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration

  • Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff

  • Establishes pay, recommends pay increases, special pays, and career advancements

  • Discipline staff as necessary; writes development plans to close behavior or skill gaps

  • Collaborates with Human Resources throughout discipline, development, and termination processes

  • Recommends and discusses terminations with Market Leadership.

Other

  • Funeral Home Management builds and expand brand and product awareness in order to increase sales and market share

  • May network with key community leaders to build business relationships, influence, and support the community

  • Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company

  • Develop and implement plans to improve customer satisfaction index and on-line community reviews

  • Other responsibilities as requested or assigned

  • Depending upon location size and schedules, may assist with arrangements, preparation of visitation and/or services, driving, or transporting thus demonstrating leadership and teamwork

MINIMUM Requirements

Education

  • High School Diploma or equivalent required

  • At least twelve (12) hours college courses in Finance & Accounting strongly preferred

Certification/License

  • Embalming Licensure required

Experience

  • At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities

  • Funeral Home Management experience required

  • At least two (2) years’ experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities

  • Knowledgeable in industry competitive pricing, demographic patterns, and market competition

  • Knowledgeable in Financial and Business acumen

  • Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers

  • Proficient in MS Office suite including Outlook, Word, Excel, & PowerPoint

Work CONDITIONS

Work Environment

  • Work indoors and outdoors during all seasons and weather conditions

  • Exposure to various chemicals and fluids

  • Limited amount of local and/or multiple location traveling required

  • Professional Dress is required when in contact with families

Work Postures

  • Frequent, continuous periods of time standing, up 6 hours per day

  • Sitting continuously for many hours per day, up to 6 hours per day

  • Climbing stairs to access buildings frequently

Physical Demands

  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

  • Ability to lift up to 50 lbs. to assist with moving bodies

Work Hours

  • Working beyond “standard” hours as the need arises

  • Travel up to 25%

Postal Code: K1N 5K4

Category (Portal Searching): Operations

Job Location: CA-ON - Ottawa