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Plan and schedule resources, prepare daily schedule, and oversee the activities and resources supporting various services. Delegate work and communicate expectations, developing a high performing team that exceeds customer expectations. Resolve issues as they arise with diplomacy and tact.
RESPONSIBILITIES
Prepare the daily Services Schedule and assign staff, lunches, and breaks. Oversee assignments ensuring services are adequately staffed and begin as scheduled. Working in a dynamic environment, make assignment revisions as business needs dictate. Resolve appointment, services, and schedule conflicts communicating staff assignment revisions. Review and approve requests for time off, ensuring appropriate coverage to meet business needs.
Create tools that enhance services.
Develop and maintain processes, procedures, or job aids to increase efficiencies.
Train new hires on processes, procedures, and behaviors. Observe staff conducting responsibilities; provide constructive behavior guidance and process feedback. Escalate continuing issues to manager.
MINIMUM Requirements
Education
- High School Diploma or equivalent
Experience
Knowledge, Skills and Abilities
Professional written and verbal communication skills
Flexibility to adapt workload and priorities for self and staff in a dynamic environment
Proficient in MS Office and databases
Organized
Ability to work evenings and weekends
Postal Code: 91762
Category (Portal Searching): Operations
Job Location: US-CA - Ontario