Career Site Update
We are pleased to announce that we have updated our applicant tracking system to Workday Recruiting. Returning applicants with an iCIMS profile must create a new “Candidate Home” in Workday. All current associates must apply through “My Career” on your Workday homepage. For additional information, please click on the highlighted FAQ link.
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Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
JOB RESPONSIBILITIES
Dispatching/Paperwork
Provides consistent support by dispatching resources to meet the needs of client families
Receives first call information and initiates the resources required for dispatch
Processes removal paperwork
Assists with recording keeping of embalming documentation as required
Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:
Removals
Visitations
Transfers of casketed decedent and/or remains to final dispositions
Decedent memorial services
Scheduling
Schedules activities for both the internal staff as well as market locations
Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:
Removals
Visitations
Transfers of casketed decedent and/or remains to final dispositions
Decedent memorial services
Maintains in-house scheduling of location resources
Schedules sufficient resources to meet market commitments
Customer Service
Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well
Builds and maintains strong relationships by promoting a team atmosphere
Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding
Leads by example while staying engaged and supportive of company initiatives
Manage Inventory (Location specific)
Takes and places orders for necessary supplies
Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required
Order additional general supplies at the direction of the location management.
Performs other duties as directed by management
MINIMUM REQUIREMENTS
Education
Licenses
Experience
Knowledge, Skills and Abilities
Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needs
Ability to resolve issues in accordance with company goals and objectives
Excellent communication skills and interpersonal skills
Ability to prioritize and organize effectively with a keen sense to detail
Ability to work in a fast paced, high pressure environment
Ability to multi-task using multiple software programs simultaneously
Ability to communicate with associates, customers, supplies in person or by phone
Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn
Good driving record
Postal Code: 94603
Category (Portal Searching): Operations
Job Location: US-CA - Oakland
Req ID: Req.95403
Position Type: Full time
Who we are. What we do.
We are North America’s largest provider of funeral, cremation and cemetery services. We are more than 20,000 dedicated individuals, who proudly serve our community, provide caring assistance to families in need, and honor veterans and public servants.
We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. For us, there is no greater responsibility than honoring and preserving the story of one’s life.
"SCI” refers to Service Corporation International and its affiliates.
Equal Opportunity Employer, M/F/D/V
