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The primary responsibilities are to perform detailed reviews of property records; reading, analyzing and interpreting contracts, legal documents and other records to establish ownership/rights of property. Compares various data to ensure all critical information is recorded. Applies proven problem-solving skills to reconcile discrepancies between multiple record sources. Acts as liaison between corporate office and location staff. Serves as example in performing high quality, heavily detailed work with accuracy and efficiency on a daily basis. Maintains professionalism when interacting with team, location staff and other organizational groups.
JOB RESPONSIBILITIES
Review multiple data fields including name, address, date and other critical information for completeness and accuracy
Responsible for data entry of reconciled and reviewed critical information listed above and other vital statistics
Reconcile discrepancies between multiple record sources
Utilize superior attention to detail to identify variances in location records including ownership, dates and transfers
Physically retrieve records from various locations (vaults, shelves, file cabinets, attics, basements, etc.) to perform daily tasks
Assists with quality assurance and some analysis of Excel spreadsheets
Assist with property verification walks with location maintenance representative
Perform quality reviews of completed reconciliation work
Assists in creating and implementing improvement solutions to existing processes as well as corporate driven policies and procedures related to field operations
Manages workload and provides summary reports to management when necessary
Identifies opportunities to streamline tasks associated with daily work functions
Work with the other departments to ensure database updates are correct and correctly linked in system
Adapt to changing work requirements and environment as needed
Provides analytical and special project support to the off-site Project Manager
Assists Project Manager with analyses and Excel spreadsheet preparation
Assists in defining, measuring and tracking key performance indicators to drive and support the document team
Works with group leadership to complete high priority projects and interacts with other corporate departments to manage data flow and deadlines
Track attendance of Records Information Specialists and Document Specialists
Addresses the team’s day-to-day questions, troubleshooting as needed
Performs quality checks of Records Information Specialists’ work to identify progress and potential training needs
Ensures policies, procedures, processes, standards, and workflows are communicated to the Team
MINIMUM REQUIREMENTS
Education:
Experience:
A minimum of 4 years applicable work experience in area requiring strong attention to detail (e.g., experience auditing contracts and financial records), metric reporting and data analysis
Lean/6-sigma experience a plus
Knowledge, Skills & Abilities:
Leadership skills
Strong problem solving abilities
Intermediate Excel skills (formula creation, pivot-tables, and other intermediate functions)
Proficiency in Microsoft Word, PowerPoint and Outlook
Highly detail-oriented with a careful eye for quality control and presentation of work
Ability to travel 100%
Self-motivated and driven to produce results within tight deadlines and with maximum quality within allowed time constraints
Able to lead, motivate and influence team with professionalism and a strong commitment to project/departmental objectives
Advanced verbal and written communication skills, including the ability to create presentations and speak in front of groups
Knowledge of Funeral and/or Cemetery field operations preferred
Project management skills/experience preferred
Compensation
Ranges from $20 - $29 an hour based on experience.
Benefits:
MedicalDentalVisionFlexible Spending Accounts (health care and dependent care)Health Savings Account with Company ContributionSick LeaveShort-Term DisabilityLong-Term DisabilityLife InsuranceVoluntary Accidental Death or Dismemberment InsuranceDependent Life InsuranceSCI 401(k) Retirement Savings Plan with Company matchEmployee Assistance Program
Postal Code: 98036
Category (Portal Searching): Administration and Clerical
Job Location: US-WA - Lynnwood
Job Profile ID: C00783
Time Type: Full time
