{{ pagination.total }} {{seoJobDescription}}

{{ formStatusText }}

Current Search Criteria:

Commute Options

Dispatcher | SCI Jobs

Job Information

SCI Shared Resources, LLC Dispatcher in Louisville, Kentucky

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

JOB RESPONSIBILITIES

Dispatching/Paperwork

  • Provides consistent support by dispatching resources to meet the needs of client families

  • Receives first call information and initiates the resources required for dispatch

  • Processes removal paperwork

  • Assists with recording keeping of embalming documentation as required

  • Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:

  • Removals

  • Visitations

  • Transfers of casketed decedent and/or remains to final dispositions

  • Decedent memorial services

Scheduling

  • Schedules activities for both the internal staff as well as market locations

  • Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:

  • Removals

  • Visitations

  • Transfers of casketed decedent and/or remains to final dispositions

  • Decedent memorial services

  • Maintains in-house scheduling of location resources

  • Schedules sufficient resources to meet market commitments

Customer Service

  • Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well

  • Builds and maintains strong relationships by promoting a team atmosphere

  • Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding

  • Leads by example while staying engaged and supportive of company initiatives

Manage Inventory (Location specific)

  • Takes and places orders for necessary supplies

  • Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required

  • Order additional general supplies at the direction of the location management.

  • Performs other duties as directed by management

MINIMUM REQUIREMENTS

Education

  • High school diploma or GED equivalent

Licenses

  • Current valid driver’s license may be required

Experience

  • Minimum of six (6) months scheduling or logistics experience

Knowledge, Skills and Abilities

  • Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needs

  • Ability to resolve issues in accordance with company goals and objectives

  • Excellent communication skills and interpersonal skills

  • Ability to prioritize and organize effectively with a keen sense to detail

  • Ability to work in a fast paced, high pressure environment

  • Ability to multi-task using multiple software programs simultaneously

  • Ability to communicate with associates, customers, supplies in person or by phone

  • Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn

  • Good driving record

Postal Code: 40208

Category (Portal Searching): Operations

Job Location: US-KY - Louisville