Career Site Update
We are pleased to announce that we have updated our applicant tracking system to Workday Recruiting. Returning applicants with an iCIMS profile must create a new “Candidate Home” in Workday. All current associates must apply through “My Career” on your Workday homepage. For additional information, please click on the highlighted FAQ link.
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Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
Provide personalized and competent customer service to internal and external customers inquiring about invoices, vendor maintenance, payments, as well as process, policy, and procedures in Accounts Payable related applications. Responds to inquiries via phone call, email, or internal ticket system from our locations and vendors. Takes the initiative to communicate with co-workers and internal departments to clarify any inquiry they need assistance with.
JOB RESPONSIBILITIES
Answers incoming customer calls, emails, and tickets; patiently and attentively listen to customer’s concerns and questions to identify the core needs. Reiterates the identified concerns or needs to ensure agreement. Clearly communicate resolution options and timeframes. Enters incoming callers contact information, issues, and resolutions in software.
Responds to invoice and payment inquiries
Discuss and escalates advanced issues to management for input or resolution.
May initiate outbound customer calls to provide issue resolution or follow up. Completes responsibilities within company policies, procedures, and compliant with regulations.
May maintain Customer Care processes, procedures, and job aids. Recommends efficiencies to management with the outcome to improve Key Performance Metrics.
Takes the initiative learn and remain current on company products and industry terminology to facilitate customer issue resolution.
MINIMUM REQUIREMENTS
Education
Experience
At least two (2) years Customer Service experience
Experience using call center phone software a plus
Skills & Abilities
Professional verbal and written communication skills with the ability to remain steadfast under duress
Strong organization skills with the ability to manage large workload
Ability to respond quickly and accurately to various requsts
Ability to prioritize tasks
Attention to detail
Professionalism
Excellent Listening and empathy skills
Dedication to customer satisfaction
Proficient with database software, MS Office, Word, Excel, and Power Point
Postal Code: 70121
Category (Portal Searching): Finance and Accounting
Job Location: US-LA - Jefferson
Req ID: Req.96124
Position Type: Full time
Who we are. What we do.
We are North America’s largest provider of funeral, cremation and cemetery services. We are more than 20,000 dedicated individuals, who proudly serve our community, provide caring assistance to families in need, and honor veterans and public servants.
We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. For us, there is no greater responsibility than honoring and preserving the story of one’s life.
"SCI” refers to Service Corporation International and its affiliates.
Equal Opportunity Employer, M/F/D/V
