Career Site Update

We are pleased to announce that we have updated our applicant tracking system to Workday Recruiting. Returning applicants with an iCIMS profile must create a new “Candidate Home” in Workday. All current associates must apply through “My Career” on your Workday homepage. For additional information, please click on the highlighted FAQ link.

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Accounting Clerk I | SCI Jobs

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SCI Shared Resources, LLC Accounting Clerk I in Jefferson, Louisiana

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Provide personalized and competent customer service to internal and external customers inquiring about invoices, vendor maintenance, payments, as well as process, policy, and procedures in Accounts Payable related applications. Responds to inquiries via phone call, email, or internal ticket system from our locations and vendors. Takes the initiative to communicate with co-workers and internal departments to clarify any inquiry they need assistance with.

JOB RESPONSIBILITIES

  • Answers incoming customer calls, emails, and tickets; patiently and attentively listen to customer’s concerns and questions to identify the core needs. Reiterates the identified concerns or needs to ensure agreement. Clearly communicate resolution options and timeframes. Enters incoming callers contact information, issues, and resolutions in software.

  • Responds to invoice and payment inquiries

  • Discuss and escalates advanced issues to management for input or resolution.

  • May initiate outbound customer calls to provide issue resolution or follow up. Completes responsibilities within company policies, procedures, and compliant with regulations.

  • May maintain Customer Care processes, procedures, and job aids. Recommends efficiencies to management with the outcome to improve Key Performance Metrics.

  • Takes the initiative learn and remain current on company products and industry terminology to facilitate customer issue resolution.

MINIMUM REQUIREMENTS

Education

  • High School Diploma or GED

  • Experience

  • At least two (2) years Customer Service experience

  • Experience using call center phone software a plus

Skills & Abilities

  • Professional verbal and written communication skills with the ability to remain steadfast under duress

  • Strong organization skills with the ability to manage large workload

  • Ability to respond quickly and accurately to various requsts

  • Ability to prioritize tasks

  • Attention to detail

  • Professionalism

  • Excellent Listening and empathy skills

  • Dedication to customer satisfaction

  • Proficient with database software, MS Office, Word, Excel, and Power Point

Postal Code: 70121

Category (Portal Searching): Finance and Accounting

Job Location: US-LA - Jefferson