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Responsible for researching, evaluating and administering company benefit programs that attract and retain associates while ensuring compliance with all federal and state regulations. Functions as a liaison between HR/Benefits and internal departments (e.g., Accounts Payable, HRIS, Accounting, Payroll, etc.), vendors and associates. Must be customer service and team oriented and adept at communicating benefit complexities to employees, managers, and HR.
JOB RESPONSIBILITIES
25% Benefits Analysis and Research
Produces timely and useful data from multiple sources which may include Workday (SCI’s HRIS), Payroll, vendor reports and data files.
Produce insightful and actionable analysis and reporting on benefit related issues using tools in Workday and outside resources. For example, reviewing vacation accrual and use data to analyze potential changes to plan design.
Considers all aspects of benefits in analysis, which includes financial effect on associates and the company, practicality based on SCI’s structure, as well as how benefits effects attraction, retention and overall employee engagement.
35% Benefits Administration
Supports Sr. Benefits Analysts in day-to-day administration of all benefit plans, which may include medical, prescription drug, wellness, dental, vision, life and accident insurance, Critical Illness, Hospital Indemnity, pre-paid legal, disability, time-off, leaves of absence, and 401(k)s.
Reviews processes (e.g., invoicing, annual enrollment, disability and LOA, etc.) and makes recommendations for improvement.
Tests changes in Workday when eligibility or processes change.
Oversees integration files between Workday, vendors and other systems.
Responds to associate inquiries received through multiple internal channels.
Assists in the annual enrollment process:
Ensures Workday (SCI’s HR/Benefits system) is updated accurately with all rates, contributions, plans and eligibility criteria.
Conducts testing of internal enrollment system within Workday
Responds to associate questions regarding benefit changes and updates
Maintains electronic and hardcopy benefit records in an orderly fashion.
20% Benefits Communication and Engagement
Liaise and coordinate with SCI’s Corporate Communications, other department, employee committees and external vendors on benefits communications.
Build and maintain annual communication calendar that integrates with all interested parties (e.g., Benefits, HR, Corp Comm, vendors and employees).
10% Vendor Relationship
Audits and processes for payment invoices for each provider of benefit services.
Reviews invoicing process on a regular basis to ensure timeliness, efficiency and accuracy.
10% Benefits Compliance
Reviews weekly, monthly or annual reports and system interfaces to ensure enrollments are processed according to plan documents and federal/state regulations. Ensures that all exception/errors reports are worked and corrected in a timely manner.
Responds to court orders, medical support orders and other required documents as they relate to Benefits programs.
Core / Critical Competencies
Demonstrates a Commitment to Services Excellence, Trustworthiness and Integrity
Acts within and upholds the SCI Code of Conduct and Dignity Promise Standards and demonstrates corporate values
Provides excellent customer service (i.e., polite, timely, accurate) to employees
Knowledgeable of HIPAA
Is trusted by others and delivers on commitments
Promote Innovation
Achieve Results
Works productively with minimal supervision; achieves work objectives in a timely manner
Works to resolve routine problems promptly and effectively
Display Adaptability
Is open to new and different ways to accomplish work
Responds positively and productively to new initiatives or changes in priorities
Communicate Effectively
Conveys facts and information clearly in written and spoken communications
Shares viewpoints and information openly and listens attentively to others’ ideas and suggestions
Communicates in a timely and effective manner
Collaborate with Others
Proactively contributes to group objectives; volunteers to help others as needed
Welcomes ideas and input from others
Build Productive Relationships (Internal / External)
Relates to others in open and helpful manner; consistently treat others with respect
Maintains composure in challenging situations
EDUCATIONAL/Experience/MINIMUM Requirements
Education:
Experience:
Knowledge, Skills & Abilities:
Detail oriented and demonstrated commitment to completing assigned responsibilities with a high level of accuracy and timeliness
Strong knowledge of benefit terms and the laws and regulations (federal, state and local) related to benefit plans such as ERISA, COBRA, HIPAA, and the interrelationship of each
Strong knowledge of laws and regulations (federal, state and local) related to leave programs such as FMLA, ADA, SOX, etc. and the interrelationship of each
Excellent interpersonal skills, oral and written communication skills and ability to work effectively with people at all levels of the company
Ability to work in a team environment with a strong customer service focus, when necessary must be able to work independently
Knowledge and proficiency with Workday and PC applications including MS Office
Work Conditions
Work Environment
When considering the work environment associated with this job, the following factors may apply:
Work indoors during all seasons and weather conditions
Limited amount of local and/or multiple location traveling required
Attire is Business Casual, which includes jeans
Work Postures
When considering the work postures associated with this job, the following factors may apply:
Physical Demands
When considering the physical demands associated with this job, the following factors may apply:
Work Hours
When considering the work hours associated with this job, the following factors may apply:
Work Location
When considering the location associated with this job, the following factors may apply:
SCI has a hybrid work policy. Most employees in this department work remotely, but early months on the job will require more days in the office than not
The collaborative nature of our team and work means being face-to-face on a regular basis
Flexibility of working remotely or in the office is high
Postal Code: 77019
Category (Portal Searching): Human Resources
Job Location: US-TX - Houston
