Career Site Update

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Sales Readiness System Manager | SCI Jobs

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SCI Shared Resources, LLC Sales Readiness System Manager in Houston, Texas

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Work with the Centers of Excellence leads (Total Rewards, Learning & Development, Talent Acquisition, Sales Enablement) and HR Strategic Business Partners to build, edit and deliver programs that will bring to life the desired Associate Experience across the organization in support of our attraction, development and retention goals. Apply key principles of learning, collaborate on design, development, and implementation of enablement programs; this role will be a hybrid of instructional design, curriculum design and development, and site administration. Develop and implement the learning technology strategy including the ongoing design, configuration, testing, deployment and end-user training for North America Sales and all related integrated technologies including the integration with multiple software platforms. Passionately advocate to bring this work to life!

JOB RESPONSIBILITIES

  • Map out curriculums to ensure maximum adoption of learning programs. Partners to determine and define project scope and objectives. Plan and implement annual initiatives across departments

  • Collaborate with stakeholders to understand needs, timing, and negotiate solutions. Work collaboratively with marketing, PMO, product and policy teams to align on goals and objectives for product release, messaging and positioning, and demos. Utilize industry best practices, techniques, and standards throughout entire project execution.

  • Develop and manage a detailed project schedule and work plan, monitoring progress and make adjustments as needed. Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.

  • Measure project performance to identify areas for improvement.

  • Lead mapping and meta-tagging training programs to maintain Sales Capabilities Index Implementing formal and informal training analytics on assessments, enrollment, completion and the Sales Capabilities Index (SCI). Using reporting methods to pivot strategies and understand adoption rates. Leverage feedback to make sure the programs are in line with key metrics including impacts to revenue expectations. Conduct and report on market/industry trends and updates.

  • Compile and assess all current sales training and development programs. Identify current gaps, propose future state, prioritize the work, and ensure we continue to move towards the future.

  • Project manage programs and initiatives, delivering against the roadmap’s milestones and deadlines.

  • Lead on automated enrollment tasks of onboarding experience for all academies. Managing access of system users, content creators, and subject matter experts. Communicates with field on availability, registration and enrollment process.

  • Recommend capability and competency enablement based on results of site reporting and adoption.

  • Keep the sales associates and sales leaders’ front and center by understanding readiness, willingness and actions needed to create awareness, understanding, adoption and commitment.

  • Leverage this work to create a compelling voice for the Associate Experience and drive employee engagement

MINIMUM Requirements

Education

  • Bachelor’s degree in Instructional Technology or related field

Certification

  • PMP designation is an asset

Experience

  • At least six (6) years of program development, implementation, and management experience

  • At least three (3) years of LMS experience; supporting sales strongly preferred

  • At least three (3) years of instructional design experience

  • Preferred 5+ years sales or sales enablement experience with enterprise SaaS companies

  • Preferred 5+ years’ experience developing content

  • Experienced in collaborating cross-functionally with subject matter experts, learning managers, and facilitators

  • Previous strategic Center of Excellence or HR Business Partner background is a strong bonus

  • Experience building on-boarding and enablement plans in a successful, high growth environment

Knowledge, Skills and Abilities

  • A proven track record of success leading complex projects

  • Self-motivated, driven individual who is comfortable working in a fast-paced environment

  • Have exceptional ability to build relationships and influence in a matrix organization

  • Have a strong attention to details and an ability to work with ambiguity

  • Able to work independently as well lead cross-functional teams

  • Possess highly effective communication skills

  • Detail oriented with a strong ability to map processes to enablement programs

  • Ability to use reporting to make sound decisions that will positively impact productivity and revenue

  • Excellent interpersonal and written/verbal communications skills with field staff, and Corporate

  • Ability to effectively communicate project priorities to team and stakeholders

  • Detail-oriented with strong analytical skills that demonstrate an ability to apply logical thinking to gather and analyze information, design and test solutions to problems, formulate plans and meet tight deadlines

  • Demonstrated experience in building enterprise-level people programs; preferably at “Best Employer” winning organizations

  • Ability to build business cases, requirement gather, deliver project plans and execute on schedule

  • Strong technical aptitude for organization readiness and tactics to generate awareness, understanding and adoption

  • Demonstrated experience presenting in a variety of formal and informal settings, including working with cross functionally in a consultative manner

Postal Code: 77019

Category (Portal Searching): Human Resources

Job Location: US-TX - Houston

Req ID: Req.96655

Position Type: Full time

Who we are. What we do.

We are North America’s largest provider of funeral, cremation and cemetery services. We are more than 20,000 dedicated individuals, who proudly serve our community, provide caring assistance to families in need, and honor veterans and public servants.

We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. For us, there is no greater responsibility than honoring and preserving the story of one’s life.

"SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V