Career Site Update

We are pleased to announce that we have updated our applicant tracking system to Workday Recruiting. Returning applicants with an iCIMS profile must create a new “Candidate Home” in Workday. All current associates must apply through “My Career” on your Workday homepage. For additional information, please click on the highlighted FAQ link.

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Policy Support Specialist Sr | SCI Jobs

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SCI Shared Resources, LLC Policy Support Specialist Sr in Houston, Texas

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Provides local, state, federal and provincial laws and regulations and internal company policy and procedures support and solutions for field operations. Provides documentation support to field operations validating accuracy and consistency on service documents in a polite, professional manner with a goal to meet and exceed customer expectations. Provides team training and reviews daily team workload.


Policy Support

  • Uses adept knowledge of state/provincial specific laws and Company standard operating policies and procedures for services requested

  • Validates that documents from the field location to support requested service comply with state law and Company policies and procedures

  • Interprets and evaluates documentation to verify information is completed accordingly with accuracy and consistency

  • Demonstrates timely response to document inquiries and directs internal customers with clear instructions to correct documentation as needed

  • Maintains professional and cooperative relationship with locations

  • Works closely with Legal, Compliance Services, Operations Support and the individual businesses in support of the Company’s Compliance Review Program

  • Assist with the development & implementation of processes, procedures & standards in compliance with local, state, federal & provincial laws & regulations

  • Acts as the primary point of contact for compliance support at company owned and operated facilities

Training and Quality Control

  • Provides training on policies, procedures, standards and specific state/provincial regulations for multiple roles within the organization at the direction of the department manager (in-person and webinar trainings)

  • Reviews documentation queues daily to maintain team workload efficiencies and effectiveness

  • Reviews team reports for historical documentation corrections to maintain consistency and efficiency



  • High School or GED equivalent


  • Three (3) year experience required in a fast-paced professional office clerical and customer-focused service capacity preferably in funeral or cemetery operations

  • Three (3) year experience in funeral, cemetery, cremation business

Knowledge, Skills & Abilities:

  • Strong knowledge of Company identification, cremation, interment verification and related policies

  • Working knowledge of office equipment including computers, copiers, and printers at a level consistent with experience.

  • MS Office Suite experience (Microsoft Word, Excel, PowerPoint and Outlook)

  • Good oral and written communication skills with management, customers and peers

  • Ability to remain professional, rational and kind in high stress, high demand, and sometimes contentious situations

  • Work independently without direct supervision

  • Excellent analytical, organizational and communication skills

  • High level of compassion and integrity

  • Problem solving skills

  • Strong skills in time management and prioritizing workload

  • Must be proactive, service-oriented, goal driven and results oriented

  • Willingness to take on continuing challenges and adapt to a changing environment

  • Ability to maintain confidentiality

Postal Code: 77019

Category (Portal Searching): Legal

Job Location: US-TX - Houston

Req ID: Req.106198

Position Type: Full time

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve.

The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V

SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process.

On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.