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Responsible for providing end user support and maintaining the system. Must have an understanding of business processes and reporting requirements to support those processes. Responsible for being able to identify potential data issues (write a bug) as well as propose alternatives that could be supported and utilized effectively. Responsible for coordinating data requirements and issues with the business owners in an effective, problem-solving manner.
JOB RESPONSIBILITIES
End User Support
Assess, coordinate and review all issues and impacts associated with HMIS (Hanlon Management Information System) support and business processes.
Create necessary SQL scripts and testing evidence to correct system data.
Conducts ad-hoc queries for business owners.
Conducts analysis of data extracts.
Prepares detailed and accurate documentation of queries and testing.
Works extensively with MS Excel, especially pivot tables and macros.
Conduct process observation visits as part of the acquisition assimilation.
Research and create data fixes.
Communicates effectively with Corporate and Field users.
System Administration and Maintenance
Protect and ensure the stability of the HMIS system as well as maintain the integrity of the data it contains.
Analyzes and communicates findings to project management.
Interprets business requirements to identify proper tools and methods to analyze, identify and report data trends and variances.
Develops and proposes new system standards to improve production or workflow as required.
Supports project management with change requests throughout the project lifecycle to minimize impact to the project cost, schedule, and resources.
Document system requirements in the form of a functional spec that can be used for coding purposes.
Performs system testing utilizing HMIS application.
Complies with all SOX requirements and prepares necessary documentation.
Meets with Corporate Business Process Owners to assess needs.
Meets with audit team to discuss compliance with controls.
EDUCATIONAL/Experience/MINIMUM Requirements
Education:
Experience:
Knowledge, Skills & Abilities:
Demonstrated requirements analysis and business process definition skills along with outstanding documentation skills.
Prior knowledge with Point of Sale (POS), accounting and financial applications. i.e. SAP, Oracle
Good working experience with MS Access, MS Excel, and SQL Server. MS Project a plus
Excellent communication skills, both written and verbal
Strong analytical and problem solving skills
A proven ability to effectively communicate with both business and technical professionals
Work Conditions
Work Environment
When considering the work environment associated with this job, the following factors may apply:
Work indoors during all seasons and weather conditions
Limited amount of local and/or multiple location traveling required
Standard business dress is required.
Work Postures
When considering the work postures associated with this job, the following factors may apply:
Physical Demands
When considering the physical demands associated with this job, the following factors may apply:
Work Hours
When considering the work hours associated with this job, the following factors may apply:
Postal Code: 77019
Category (Portal Searching): Information Technology
Job Location: US-TX - Houston
Job Profile ID: C00300
Time Type: Full time
Location Name: SCI Corporate Office
