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The Customer Order Specialist plays an integral role in working with our client families, via phone and email, who have purchased a bronze marker at one of our cemeteries. The Specialist is responsible for concept design/layout of memorials to support the Company’s marker storage initiative. This role works to consistently uphold established standards, maintain accuracy/integrity and ensure that all artwork and image files are properly maintained.
Conduct phone calls to existing client families to obtain concept/design of their memorial selection and gather the details needed for the memorial / marker design to be manufactured and stored with our supplier
Provide the highest level of customer service to both internal and external customers
Using the company’s internal point-of-sale system and our supplier’s system research, design and submit bronze memorial / marker designs for approval by client family to manufacture and store
Meet the weekly productivity goals set forth for the Bronze Memorial team
Catalog, update and maintain digital library of all projects within established filing system
Adjust priorities when appropriate and perform other job related duties assigned to meet team goals
- High school diploma or equivalent
- One year of customer service or call-center related experience required
Knowledge, Skills and Abilities
Ability to adjust priorities when appropriate to meet weekly productivity goals
Knowledge and experience working with Microsoft Office software including Excel, Outlook, Word, and Sharepoint
Attention to detail/accuracy; proofreading and quality control skills
Ability to work efficiently and independently within a goal-oriented environment with a high energy level and positive attitude
Demonstrated effective communication skills, both oral and written
Ability to work well as part of a cohesive team
Ability to multitask in a fast paced environment
When considering the work environment associated with this job, the following factors may apply:
When considering the work postures associated with this job, the following factors may apply:
- Sitting continuously for many hours per day, up to 6 hours per day
When considering the physical demands associated with this job, the following factors may apply:
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
When considering the work hours associated with this job, the following factors may apply:
- Working Saturdays when necessary to meet the weekly productivity goal.
Postal Code: 77007
Category (Portal Searching): Logistics
Job Location: US-TX - Houston
Req ID: Req.104353
Position Type: Full time
Who we are. What we do.
We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve.
The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.
"SCI” refers to Service Corporation International and its affiliates.
Equal Opportunity Employer, M/F/D/V
SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process.
On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.