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Customer Order Specialist​ | SCI Jobs

Job Information

SCI Shared Resources, LLC Customer Order Specialist​ in Houston, Texas

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

The Customer Order Specialist plays an integral role in working with our client families, via phone and email, who have purchased a bronze marker at one of our cemeteries. The Specialist is responsible for concept design/layout of memorials to support the Company’s marker storage initiative. This role works to consistently uphold established standards, maintain accuracy/integrity and ensure that all artwork and image files are properly maintained.

JOB RESPONSIBILITIES

  • Conduct phone calls to existing client families to obtain concept/design of their memorial selection and gather the details needed for the memorial / marker design to be manufactured and stored with our supplier

  • Provide the highest level of customer service to both internal and external customers

  • Using the company’s internal point-of-sale system and our supplier’s system research, design and submit bronze memorial / marker designs for approval by client family to manufacture and store

  • Meet the weekly productivity goals set forth for the Bronze Memorial team

  • Catalog, update and maintain digital library of all projects within established filing system

  • Adjust priorities when appropriate and perform other job related duties assigned to meet team goals

MINIMUM REQUIREMENTS

Education

  • High school diploma or equivalent

Experience

  • One year of customer service or call-center related experience required

Knowledge, Skills and Abilities

  • Ability to adjust priorities when appropriate to meet weekly productivity goals

  • Knowledge and experience working with Microsoft Office software including Excel, Outlook, Word, and Sharepoint

  • Attention to detail/accuracy; proofreading and quality control skills

  • Ability to work efficiently and independently within a goal-oriented environment with a high energy level and positive attitude

  • Demonstrated effective communication skills, both oral and written

  • Ability to work well as part of a cohesive team

  • Ability to multitask in a fast paced environment

Work Conditions

Work Environment

When considering the work environment associated with this job, the following factors may apply:

  • Work indoors during all seasons and weather conditions

  • Standard business dress is required

Work Postures

When considering the work postures associated with this job, the following factors may apply:

  • Sitting continuously for many hours per day, up to 6 hours per day

Physical Demands

When considering the physical demands associated with this job, the following factors may apply:

  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

When considering the work hours associated with this job, the following factors may apply:

  • Working Saturdays when necessary to meet the weekly productivity goal.

Postal Code: 77007

Category (Portal Searching): Logistics

Job Location: US-TX - Houston

Req ID: Req.104353

Position Type: Full time

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve.

The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V

SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process.

On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.