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Job Information

SCI Shared Resources LLC Corporate - Director of Sales Application Development in Houston, Texas

Overview & Responsibilities

GENERAL ACCOUNTABILITIES

Unleash new levels of efficiency, performance, and success through sales software application development of proprietary software and Customer Relationship Management. Develop a sustainable vision and long-term strategy. Oversee software development requirements and testing. Manage application releases across the organization.

SPECIFIC RESPONSIBILITIES

Strategy 30%

  • Establishes and implements Sales Enablement long-term strategy to meet future business, sales strategy, products, and regulatory needs. Collaborates with Market Leadership, Sales, and Product Development to understand the business, goals, and company strategy as well as sharing of challenges, failures, and successes.

  • Responsible for change management throughout sales, stakeholders, and leaderships ensuring a smooth rollout and acceptance.

  • Develop Sales KPIs within technology to measure performance, drive sales accountability, and support good business decisions.

Operations 40%

  • Creates a software vision to support business needs and the company’s competitive edge.

  • Collaborates with end-users regarding their experience. Confirms software business and functional requirements meet stakeholders business needs to transform the sales experience.

  • Partners with Information Technology on project plans, bandwidth, resources, deliverables, and timelines. Oversees software enhancements, testing, and quality assurance as well as the development of user job aids. Minimizes risk.

  • Collaborate with Sales Learning & Development on software training, job aids, videos, or similar to support effective software releases for the end-user.

Administration 10%

  • Identifies and implements innovative solutions for practice or workflow changes to improve department operations or other department-specific measures by leading unit projects and/or other department/system directed activities. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures

  • Develop annual expense and personnel budgets, reviews expense statements and takes necessary actions to control and reduce costs. Ensures adequate supplies are available. Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications. Proactively identifies and plans for capital needs.

People Development 20%

  • Develop a strong, trusting, and reliable team. Understand team members career aspirations and provide assignments and goals that develop skills and/or close gaps. Constructively address issues and provide tangible and appropriate feedback. Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover. Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.

  • Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Establishes pay, recommends pay increases, special pays, and career advancements.

  • Writes development plans to close behavior or skill gaps. Discipline staff as necessary. Collaborates with Human Resources throughout discipline, development, and termination processes. Recommends and discusses terminations with Leadership.

CORE / CRITICAL COMPETENCIES

Demonstrates a Commitment to Services Excellence, Trustworthiness and Integrity

  • Shows consistency among principles, values, ethical standards and personal behavior

  • Is trusted by subordinates and peers to keep one’s word and follow through on commitments

Promote Innovation

  • Encourages and generates new ways to look at processes and problems

  • Identifies cost savings and revenue opportunities

  • Generates and champions new ideas and initiatives

Achieve Results

  • Balances time, resources and quality requirements to achieve business goals

  • Sets high standards of performance for self and others

  • Drives the achievement of agreed-upon results

Display Adaptability

  • Actively supports change initiatives

Communicate Effectively

  • Conveys information clearly and concisely in written and spoken communication

  • Listens effectively and provides frequent feedback

  • Creates environment in which team members share information openly and honestly

Collaborate with Others

  • Utilizes optimal level of collaboration with team members to achieve business goals

  • Shares credit with others for their contributions

  • Celebrates team successes

B uild Productive Relationships (Internal / External)

  • Relates well to people with diverse backgrounds and perspectives

  • Maintains composure and constructive relationships even under difficult circumstances

Requirements & Qualifications

Education & Licenses:

  • Bachelor’s degree in Computer Science, Management Information Systems, or related discipline

Experience & Knowledge:

  • At least twelve (12) years’ sales support in a variety of disciplines such as software development, learning & development, customer service, product development, or similar

  • Experience developing long-term strategy, implementing strategy, and change management across the organization required

  • At least five (5) years’ project management experience developing and implementing organization wide critical projects.

  • At least six (6) years’ Application Development experience including software enhancement, understanding the user experience, as well as SIT, UAT, and regression testing

  • Experience developing sales support systems required

  • Experience with Customer Relations Management systems strongly preferred

  • Demonstrated ability to management a variety stakeholders across the organization and obtain agreement

Skills & Abilities (not listed within Competencies):

  • Computer literate and proficient with MS Office, Word, Excel, and Power Point

  • Must be able to travel up to 20% of time within North America required, ability to lift and carry luggage

WORK CONDITIONS

Work Environment

When considering the work environment associated with this job, the following factors may apply:

  • Work indoors during all seasons and weather conditions

  • Limited amount of traveling required

  • Standard casual business dress is required

Work Postures

When considering the work postures associated with this job, the following factors may apply:

  • Sitting continuously for many hours per day, up to 6 hours per day

Physical Demands

When considering the physical demands associated with this job, the following factors may apply:

  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

When considering the work hours associated with this job, the following factors may apply:

  • Working beyond “standard” hours as the need arises

SCI Overview

Who we are. What we do.

We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.

We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.

Benefits Options:

  • Health benefits (medical, dental, vision, life)

  • 401K Retirement Savings Plan with company match

  • Vacation and sick time

  • Tuition reimbursement

  • Funeral discounts, and more

SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at www.sci-corp.com .

As used herein, “SCI” refers to Service Corporation International and its affiliated companies.

Equal Opportunity Employer, M/F/D/V

Job Locations US-TX-Houston

Associate Requisition ID Req.79769

# of Openings 1

Category (Portal Searching) Human Resources

Type Full-Time

Postal 77019

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