SCI Shared Resources LLC Corporate - Digital Marketing Specialist in Houston, Texas
Overview & Responsibilities
Provides website support to the field, team members, and customers using the company intranet, phone and email.
Answers technical and digital marketing questions, troubleshoots and resolves or escalates as appropriate.
Manages a queue of copy, photo, and website configuration requests independently.
Resolves field and customer requests in a timely manner to meet team service level agreements (SLAs) and key metrics including customer surveys and net promoter scores (NPS).
Interacts with creative, content, technical teams, and external vendors as needed to resolve web related tasks.
Requirements & Qualifications
Education & Experience
- Some undergraduate education with a desire to work in marketing, computer science, or a related discipline.
Skills & Expertise
Some experience with content management, page builders, or website editors like Wordpress and Sitecore.
Ability to work in a demanding, complex and fast-paced environment.
Must be able to prioritize multiple tasks to completion, assess time frames and work both independently and with a team.
Some familiarity with photo editing and the basics of Photoshop.
Demonstrates a commitment to services excellence and continuous improvement.
Possesses good judgment, is proactive and inquisitive, and is willing to ask for help when needed.
A clear communicator who is tech-savvy and able to work across multiple applications seamlessly.
Works quickly and efficiently with strong planning and organizational skills.
Knowledge of Internet Explorer, Chrome, Safari, iOS and Android, Microsoft Office Suite, Microsoft Outlook and Windows.
Who we are. What we do.
We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.
We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.
Health benefits (medical, dental, vision, life)
401K Retirement Savings Plan with company match
Vacation and sick time
Funeral discounts, and more
SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at www.sci-corp.com .
As used herein, “SCI” refers to Service Corporation International and its affiliated companies.
Equal Opportunity Employer, M/F/D/V
Job Locations US-TX-Houston
Associate Requisition ID Req.77555
# of Openings 1
Category (Portal Searching) Marketing and Advertising