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Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
This role manages the daily operations of nautical services including launch operations, boat crew scheduling and family service programs. Fosters a sense of ownership on the vessel and pride in the services offered to families and manages costs. Responsible for short-term planning as well as supporting long-term goals while developing a professional and effective staff, and exceeding client family expectations.
JOB RESPONSIBILITIES
Financial Management
Works with local and Market leadership to develop annual budget aligned with forecasted production and revenue goals
Approves expenditures and invoices including overtime
Operations
Manages daily activities ensuring on-time services
Assures operating practices & procedures comply with applicable federal and state regulations and Company policies
Establishes process goals and priorities. Presents and communicates strategies, values, and goals to crew.
Sets, revises and updates diving and boat operations procedures; trains boat service team; and expedite workflow for scheduling coordinator. Assigns and monitors work for safe completion and conformance to policies & procedures.
Visits current and future customers as needed.
Resolves complaints and grievances.
Monitors and ensures compliance of license requirements of crew members. Ensure crews are properly trained on all equipment and procedures.
Ensures vessels are up to compliance on required drills
Works with third party company to ensure all maintenance is up-to-date and compliant with Coast Guard and company standards.
Works with third party maintenance to ensure dry-docking of vessels occurs as expected.
Uses navigation points and information about facilities, berths and channel check points.
Responds to special problems/constraints that affect operations.
People Development
Develops a strong, trusting, and reliable team
Determines and manages boat crew’s responsibilities, expectations, and accountabilities
Seeks to understand team members’ career goals and provides assignments to develop skills and/or close gaps
Monitors training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration
Screens candidates, hires and promotes staff, completes performance reviews, creates developmental plans and completes terminations as needed.
Collaborates with Human Resources and Market Leadership for recruiting and retention
Other
Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
Develop and or implement plans to improve customer satisfaction index and on-line community reviews
This is not intended to be an all-inclusive list of the essential functions or duties related to this job.
MINIMUM Requirements
Education
Certification/License
Valid TWIC & driver’s license required.
USCG license preferred.
Experience
Three (3) years’ managerial experience.
Two (2) years’ diving experience.
Experience with corral reefs preferred.
Knowledge, Skills and Abilities
Proficient computer skills to include Word & Excel.
Must be courteous and able to remain calmly focused on solutions when problems escalate in multiples.
Proper phone etiquette skills
Ability to travel
Work CONDITIONS
Work Environment
Work indoors and or outdoors during all seasons and weather conditions
Constant exposure to airborne dust, fumes, and gases.
Limited amount of local and/or multiple location traveling required
Comply with dress code policy.
Work Postures
Frequent, continuous periods of time standing, up 6 hours per day
May climb stairs to access buildings frequently
Physical Demands
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Requires repetitive motion including but not limited to talking, grasping, pointing, sitting, bending, stooping and reaching.
Close visual acuity is required to perform activities such as analyzing figures, viewing a computer terminal, extensive reading, visual inspection, and using measurement devices.
Lifting, pushing, pulling, etc. up to 150 pounds
Work Hours
Working beyond “standard” hours as the need arises
Travel up to 10%
Postal Code: 33306
Category (Portal Searching): Operations
Job Location: US-FL - Fort Lauderdale
Job Profile ID: F00374
Time Type: Full time
Location Name: Broward Burial and Cremation
