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Administrative Assistant | SCI Jobs

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SCI Shared Resources, LLC Administrative Assistant in Forest Park, Illinois

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Provides administrative and clerical support to a funeral home, cemetery, or a combination of these facilities. Duties include greeting and meeting with at-need cemetery families and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

  • Performs reception duties

  • Verifies at-need files before meeting with families

  • Performs blind checks

  • Follows up with memorial renderings, processes and timelines

  • Prepares marker monument placement paperwork

  • Designs memorials

  • Notifies families when flowers are placed

  • Sets Arrangement Continuation Appointments

  • Serves at-need cemetery families

  • Stands graveside services and provides support to the families

  • Sets follow-up visits at the at-need arrangement conference

  • Logs information for Family Service Counselors

  • Prepares and processes Veteran’s Paperwork

  • Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules

  • Receives and processes payments and contracts

  • Processes accounts payable transactions

  • Assists Location Management, Sales, and Family Service Counselors

  • Greets family members and friends

  • Communicates client family’s needs promptly and accurately to the appropriate staff member

  • Conveys a sense of concern and empathy with client family members at all times

  • Responds to customer inquiries via telephone, internet and in person

  • Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

High School or equivalent

Experience

  • 1 - 2 years of experience in an office clerical or customer service capacity required

  • Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

  • Flexible schedule – MUST be available to work weekends

  • Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience

  • MS Office Suite experience preferred

  • Basic mathematics skills required

  • Good verbal and written communication skills

  • Strong organizational skills and detail oriented

  • High level of compassion and integrity

  • Ability to maintain confidentiality

Postal Code: 60130

Category (Portal Searching): Administration and Clerical

Job Location: US-IL - Forest Park

Job Profile ID: F00200

Time Type: Full time

Location Name: Woodlawn Funeral Home - Woodlawn Memorial Park and Woodlawn Crematory