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Monument Processor Specialist | SCI Jobs

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SCI Shared Resources, LLC Monument Processor Specialist in Forest Hills, New York

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

This position performs the administrative functions for the Monument Processing Center in support of our Funeral Directors, Family Service Counselors and Monument Sales Specialists. The overall objective is to ensure the highest quality services are provided to our clients at all times. Specifically, this position insures that monument and inscription orders are completed by coordinating activities with the cemeteries, vendors, customers and associates in a most efficient, timely and accurate manner.

JOB RESPONSIBILITIES

  • Work with the region to transition paper files and records to electronic recordkeeping systems

  • Adheres to compliance with Company standard operating policies and procedures for all functions

  • Manually review files and documents for accuracy and compliance

  • Interprets and evaluates documentation to verify information on all services are completed with accuracy and consistency

  • Demonstrates quick response to document inquiries and provides customers with clear instructions to address documentation as needed

  • Maintains professional and cooperative relationships with clients and associates

  • Follow up on customer payments and insure compliance to M&I payment policy

  • Verifies payments of all accounts payable invoices

  • Controls receipt and deposit of cash payments

  • Reconciles all accounts

  • Processes same day check requests

  • Makes bank deposits

  • Collaborates and coordinates with all other departments within the business unit

  • Generates monthly reports for key performance indicators

  • Updates general price lists and approves monument contracts as necessary

  • Monitors document retention policies and disposes of expired documents in a secure manner

MINIMUM Requirements

Education

  • High School diploma or equivalent

  • Bachelor’s degree in Business Administration or related discipline strongly preferred

Experience

  • Four (4) years of administrative work experience in a fast-paced professional office setting with a strong customer-focused capacity

Knowledge, Skills and Abilities

  • Strong computer skills, solid working knowledge of computer applications, MS Office, e-mail, internet and basic office equipment required

  • Good written and oral communication skills

  • Clear and legible handwriting

  • High level of personal compassion, integrity and confidentiality

  • Problem solving skills

  • Ability to multi-task, set priorities and meet tight timeline and customer demands

  • Demonstrated attention to detail dealing in an industry that is very paper intensive

  • Driven to follow up on processes through to completion

  • Ability to work with a sense of urgency to complete orders in an efficient manner

  • Ability to work with minimal supervision

Work CONDITIONS

When considering the work hours associated with this job, the following factors may apply:

Work Environment

  • Work indoors during all seasons and weather conditions

  • Limited amount of local and/or multiple location traveling required

  • Professional Dress is required

Work Postures

  • Sitting continuously for many hours per day, up to 7 hours per day

  • Climbing stairs to access buildings on occasion

Physical Demands

  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

  • May be required overtime on occasion to meet customer demands

  • May be required to work occasional weekends to meet customer demands

#SCI

Postal Code: 11375

Category (Portal Searching): Administration and Clerical

Job Location: US-NY - Forest Hills

Req ID: Req.96133

Position Type: Full time

Who we are. What we do.

We are North America’s largest provider of funeral, cremation and cemetery services. We are more than 20,000 dedicated individuals, who proudly serve our community, provide caring assistance to families in need, and honor veterans and public servants.

We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. For us, there is no greater responsibility than honoring and preserving the story of one’s life.

"SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V