Career Site Update

We are pleased to announce that we have updated our applicant tracking system to Workday Recruiting. Returning applicants with an iCIMS profile must create a new “Candidate Home” in Workday. All current associates must apply through “My Career” on your Workday homepage. For additional information, please click on the highlighted FAQ link.

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Customer Service Representative | SCI Jobs

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SCI Shared Resources, LLC Customer Service Representative in Cincinnati, Ohio

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Responsible for product support interface between Making Everlasting Memories (MeM) and its reseller network and consumers.

JOB RESPONSIBILITIES

  • Interacts with end-users and troubleshoots problems to provide a high level of customer satisfaction.

  • Identifies, researches and resolves technical problems; provides high-level analytical problem resolution

  • Ensures continued product performance, often in emergency situations.

  • Documents, tracks and monitors problems to ensure timely resolution.

  • Manages Weekend Coverage Program.

  • Supports other operational functions such as training of new customers.

  • Performs standard testing processes on a variety of equipment and new product functionality.

  • Collects feedback and identifies issues with product functionality and reports recommendations to aid with product development.

  • Assists in the installation, maintenance and general support of systems.

  • Analyzes, researches, and makes recommendations to fulfill equipment needs in the reseller network.

MINIMUM REQUIREMENTS

Education:

  • Bachelor’s degree in Business or a related discipline

Experience:

  • One (1) year of product experience or experience in a related field

Knowledge, Skills & Abilities:

  • Proficiency in Microsoft Office package.

  • Enthusiastic / self-motivated, ability to work on own and under pressure.

  • Possess technical knowledge to support and train both internal and external customers.

  • Ability to influence individuals at all levels, give opinions and justifications.

  • Use organizational/time management skills to prioritize workload and schedule training sessions.

  • Have a flexible approach to cover colleagues' work when needed.

  • Possess exceptional listening, written and oral communication skills to facilitate communication and interaction with all staff levels and customers.

  • Knowledge of MeM products & operations

  • Customer Service experience, complex problem solving experience to be able to assist customers.

  • Ability to work under pressure and with short lead times.

  • Ability to work through quality management issues constructively and timely.

#SCI

Postal Code: 45249-1641

Category (Portal Searching): Marketing and Advertising

Job Location: US-OH - Cincinnati

Req ID: Req.101167

Position Type: Full time

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve.

The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V

SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process.

On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.